Contact Support

We're here to help. Here's how to reach us.

Email support Send your question to support@athelm.ai. Include your account email and a description of the issue. We respond within 24 hours on business days.

In-app chat Once you're logged into Athelm, you can ask your COO David Park for help with platform questions. He can escalate to the support team if needed.

Before you reach out Check the knowledge base for common answers. Most questions about getting started, billing, and features are answered there.

What to include in your message Your account email address, the browser and device you're using, what you were trying to do, and what happened instead. Screenshots are always helpful.

Response times Standard: Within 24 hours on business days. Premium: Priority queue, typically within 4 hours.

Feedback and feature requests We actively read all feedback. If you have a suggestion for the platform, include "Feature Request" in your subject line. Your ideas directly influence our roadmap.